PRIVACY POLICY

MAIA AI LTD. is a company registered in the United Kingdom under company number 15418515, with a registered office at 86–90 Paul Street, London, EC2A 4NE, UK.

For the purposes of applicable data protection law (including the UK GDPR), we act as a data controller only for information submitted voluntarily by you, and only to provide informational services.

Healz.ai allows users to upload health-related documents and questions to receive:

• AI-generated informational responses
• Optional academic review by licensed medical professionals acting in a non-clinical, editorial capacity

Healz.ai does not provide medical care, prescription services and no doctor-patient relationship is established.

We may collect the following types of data when you use the Service:

• Uploaded Content: Documents, lab results, or health-related text submitted by you
• Health-related Information: Only if you voluntarily include it in your upload
• Technical Data: IP address, browser type, device info, and usage logs
• Session Metadata: Timestamps, request logs, diagnostic info
• Consent Records: Your agreement to our Terms and Privacy Policy, including the time and method of consent

Important: We do not require or encourage you to include personally identifiable information (PII).

You are solely responsible for removing or redacting any PII or sensitive data before uploading.

We rely on the following legal bases under UK GDPR:

• Your explicit consent to process any special category data (e.g., health data)
• Legitimate interest in operating and improving the Service
• Contractual necessity to deliver the content you request

You may withdraw consent at any time by contacting us (see Section 14).

Your data is used strictly to:

• Generate AI-based informational responses
• Deliver optional academic commentary from independent licensed professionals
• Improve Service quality and reliability (in anonymized form only)

WE DO NOT:

• Use your data for marketing
• Sell your data to third parties
• Use your uploaded content for AI training or analytics unless you explicitly opt in

We may share data with trusted third-party service providers, including those who support:

• AI processing
• Cloud infrastructure
• System operations and analytics

These providers operate under strict contractual and confidentiality obligations.

We do not control how each subprocessor handles your data, but we take reasonable steps to assess their compliance and expect appropriate safeguards to be in place.

A list of subprocessors is available upon request.

Your data may be processed outside the UK or EU, including in the United States, by our trusted infrastructure and AI providers. We implement appropriate technical and legal safeguards.

We take reasonable technical and organizational measures to protect your data, including:

• Secure HTTPS connections
• Encryption where applicable
• Access control and monitoring

However, no system is 100% secure, and we cannot guarantee absolute data security.

We retain your data only as long as necessary to:

• Deliver the Service
• Comply with legal obligations
• Respond to user requests

Uploaded content is retained only as long as needed for the purpose of providing the Service and handling academic review, unless longer retention is required for security, audit, or fraud prevention.

Content may be deleted upon request unless required for legal or operational purposes.

Under the UK GDPR, you have the right to:

• Access a copy of your data
• Request correction or deletion
• Withdraw consent at any time
• Object to processing
• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise any of these rights, email us at privacy@healz.ai.

We use cookies and similar technologies to:

• Maintain secure sessions
• Analyze usage patterns
• Improve site performance and user experience

Cookies are small files stored on your device. Some are essential to the functionality of the Service, while others are used for optional analytics or enhancements.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the performance or availability of parts of the Service.

Certain features of Healz.ai such as Academic Review by licensed professionals — may be offered on a paid basis. When purchasing or using paid services, your billing and transaction data may be processed by our secure third-party payment processors. Healz.ai does not store or access full payment credentials such as credit card numbers.

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date.” We encourage you to review it regularly.

For privacy-related questions, concerns, or requests:

MAIA AI LTD

86–90 Paul Street

London, EC2A 4NE, UK

Email: legal@healz.ai