The Benefits of Online Doctor Consultations for Improved Health Outcomes

We always thought that about 60 percent of health issues could be managed by an online doctor. However, a recent analysis revealed something quite surprising: the remaining 40 percent of health issues initially believed to necessitate in-person visits actually showed BETTER outcomes after patients consulted an online doctor. This finding aligns with research indicating that telehealth consultations can effectively enhance patient education and understanding, ultimately leading to improved health outcomes, particularly in cases requiring follow-up care^[1].

Initially, we advised some eager users who wanted to speak with an online doctor to visit a regular doctor instead. However, they insisted on having their consultations online. We reluctantly agreed, but interestingly, ALL of them reported needing a follow-up with a regular doctor. Yet, their outcomes were significantly improved. It was tempting to think they might be biased since they preferred the online route. Research has shown that patients often feel more empowered and informed after telehealth consultations, which can result in better communication during subsequent in-person visits^[3].

To satisfy our curiosity, we conducted a small experiment where we offered free consultations for users to talk to an online doctor through Healz.ai and then visit a regular doctor afterward. The results? They experienced better outcomes from their regular visits. Feedback indicated they felt more prepared to discuss their conditions. Essentially, they gained a clearer perspective before seeing their physical doctor. This is consistent with findings that suggest digital health applications can significantly enhance rehabilitation outcomes when combined with traditional care^[1]. We even repeated this with users who paid for their online consultations, and they too reported better results. :)

But what do these users mean by better outcomes? We wanted to find out, so we spoke to a user named Anil Gupta. He shared, “I slipped in the bathroom and hurt my knee. I thought I had a fracture. While in Dubai, I sought a consultation but didn't have insurance. Surprisingly, the support staff at Healz.ai advised me that it was best to consult a regular doctor and suggested I not pay for the consultation, as it could be a waste of money. I appreciated their honesty. Nonetheless, I insisted on having an online doctor consultation with an orthopedic specialist through Healz.ai. Dr. Mohan Krishna conducted a video consultation, guided me through some movements, and diagnosed me with a ligament tear, advising that the swelling was temporary and I could manage treatment back in India. He mentioned it might be an ACL injury (Anterior Cruciate Ligament injury). Upon returning to India, my regular doctor confirmed the Grade 1 ACL injury through an MRI scan. I was TOTALLY STUNNED by the online doctor consultation at Healz.ai. I saved a lot of money by avoiding unnecessary expenses in Dubai. And honestly, you guys can be a pre-consultation option too! :)”

Yes, Anil coined the term 'pre-consultation.' This is just one story among many. We're thrilled to learn that better outcomes are indeed achievable through online doctor consultations. All online doctors at Healz.ai are trained in telehealth, asking the right questions, which we believe contributes to these positive results for our users. Studies show that physician-led telehealth consultations often provide high-quality educational content, further enhancing patient understanding and satisfaction^[4].

If you want to experience these benefits yourself, consider reaching out for an online doctor consultation. Whether you're curious or have specific concerns, our AI doctor is here to help. You can easily chat with a doctor or even talk to a doctor online for personalized guidance.